This Certificate in Retail Operations course provides students with the skills and knowledge to carry out the operations in retail outlet, so as to ensure the efficient delivery of quality service to customers. Students will have the skills and knowledge to handle merchandise, perform cashiering and serve customers in the retail outlet.
Module 1: Effective Communication
On completion of the unit, students should be able to handle both oral and written communication required at the workplace at a functional level. They will be able to apply communicative skills (listening, speaking, reading and writing) in the workplace, in social and cross-cultural settings.
Module 2: Service Quality
On completion of the unit, students should be able to cultivate customer rapport, manage their needs and expectations, handle service recovery and promote products and services.
Module 3: Professional Image and Etiquette
On completion of the unit, students should be able to project a professional image through proper grooming as well as apply proper etiquette in a business setting.
Module 4: Office Software Applications
On completion of the unit, students should be able to produce office documents using word processing, spreadsheet and presentation software packages. In addition, students will be able to handle file management and have a basic appreciation of the user level maintenance of hardware.
Module 5: Store Operations
On completion of the unit, students should be able to handle a range of core retail operations such as receiving, pricing, replenishing and cashiering.
